Telecommunications Administrator Associate

This is basic to intermediate technical and analytical work
involving telecommunications voice services.

An employee in a position allocated to this class is responsible
for implementing and coordinating the installation, enhancement or
operational support of telecommunications and associated support
components. The employee utilizes hardware and software tools to isolate, troubleshoot and repair problems, performs field troubleshooting,
installations, packet captures and system deployments.

Work is performed under general supervision and is reviewed
through conferences, reports and evaluation of results obtained.

Required Skills and Certifications:

Degree in Computer Science or closely related field

Two (2) years experience in telephony, networking or VoIP system administration

Obtain SIP Basics training certification and SSCA (SIP School Certified Associate) training certification, within 11 months of hire.

Email careers@mapdevs.com if you have any questions.

Location:

West Palm Beach, FL, US

Hybrid

Industry:

Information Technology

Reference Number:

PBVI

Junior Telecommunications Administrator

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This is entry-level technical work involving the implementation
and operational support of telecommunications voice services. This classification refers problems to the proper support areas and provides
customer feedback and may assist with basic field troubleshooting and
repairs.

An employee in a position allocated to this class assists with
entry-level operational support of simple communications systems. This
position takes calls from customers in the ISS Network Operations Center.

Work is performed under general supervision and is reviewed through
conferences, reports and evaluation of results obtained.

Required Skills and Certifications:

High School Degree

Two (2) years experience in telephony, networking or VoIP system administration

Must complete SIP Basics training within 11 months of hire.

Email careers@mapdevs.com if you have any questions.

Location:

West Palm Beach, FL, US

Hybrid

Industry:

Information Technology

Reference Number:

PBV

Website Specialist

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This is specialized work in the development and on-going maintenance of a
department’s web site.

An employee in a position allocated to this class is responsible for
reviewing and organizing information as well as developing web site pages
Work involves meeting with departmental representatives to plan and develop website project. The employee collects and analyzes data and advises the supervisor of trends and program impacts in order to assist in program planning and development activities.

Work is reviewed by an administrative superior during progress and upon completion.

Required Skills and Certifications:

High School Degree

Two (2) years experience in telephony, networking or VoIP system administration

Email careers@mapdevs.com if you have any questions.

Location:

West Palm Beach, FL, US

Hybrid

Industry:

Information Technology

Reference Number:

PBIV

Customer Care Technician

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This is skilled, technical and analytical work supporting users
of computer systems and related computer equipment throughout the
Information Technology Service Management (ITSM) life cycle, which
includes service ticket intake, triage, investigation and diagnosis,
escalation, resolution, and closure of service incidents.

An employee in a position allocated to this class is responsible
for assisting in planning, installing, maintaining, troubleshooting
and repairing computers, applications and related equipment.

Work includes receiving incoming calls to resolve issues using remote
assistance tools and support consoles and escalates as needed. Work
is performed independently under the direction of an administrative
superior and is reviewed through conferences, reports and results
obtained.

Required Skills and Certifications:

Associates degree in Computer Science or closely related field.

Two (2) years experience in customer support of personal computers, servers, network equipment, network management software

Email careers@mapdevs.com if you have any questions.

Location:

West Palm Beach, FL, US

Hybrid

Industry:

Information Technology

Reference Number:

PBIII

Software Training Specialist

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This is professional work planning and delivering software training
programs. An individual in a position in this class is responsible for meeting
training needs through individual and group instructions for standard Office
Automation software, as well as programs and/or systems developed by internal staff.

Preparation of course outline, training schedules, training aids and
course handouts development are required to support the function.
Work is performed under the direction of the Manager, Customer Services
and is reviewed through conferences, reports and customer feedback.

Required Skills and Certifications:

Bachelor’s degree in computer science, computer science education or closely related field

Three (3) years of experience conducting training classes in standard Office Automation software products and providing end user documentation.

Email careers@mapdevs.com if you have any questions.

Location:

West Palm Beach, FL, US

Hybrid

Industry:

Information Technology

Reference Number:

PBII